One strategy some people use is to provide a brief response with a comment that they’re typing up a more comprehensive response. You can give something shorter and high level or comment on a few items while you then type out a longer response.
I suffer the same feeling as @deleted-user-33691, but also this workaround is not always applicable, as sometimes after a 45 min investigation I conclude (for varying reasons) that I actually should not accept the request.
True. I do use this strategy, but it does feel “wrong” - what if the student sees your brief comment and gets put off or so?
TBH, I personally don’t spent more than five to ten minutes of first time low rep students. They often don’t return, which made me feel burnt-out and frustrated. I now give an overview of the most important suggestions, and if they do reply, give more detail.
I will use a comment something along the lines of “I may be running out of time, so I will be back with a full response in a bit…” And I usually post the full commentary within a few minutes. I see nothing wrong with that.
Another thing to keep in mind is that sometimes the student withdraws the mentoring request, That can be particularly frustrating when you know you are within the time limit, but… it’s gone. It will say the session is locked by another mentor, but, in fact, the student withdrew it.
How does it work now if you open up the request and see they’ve asked a question you don’t want to deal with. Does the clock start at that time, or only when you click “Start mentoring”?
I ask because, beneath the “Start mentoring” button it already says “You have 30 minutes until the session returns to the queue for others to mentor.” I would think you wouldn’t see that until the clock starts. An hour seems a bit long to return to the queue if you decide not to mentor it. A countdown might be nice, however long the time is for.
The “Start mentoring” button locks the solution for 30mins. We can add an “extend” button and other things, but that’ll just be work that’s more than 5mins to do and so be added to the neverending backlog :)